FAQs

Frequently asked questions:

  • What do I do if we have an emergency due to a death or trauma?

    ​​First, if this is a crime or accident, call 911 to report the situation and find safety. Now once the initial crime scene or accident has been addressed by the autorities and the coroner's office or ambulance has been called to remove the body (if there was one), you can start to think about what to do to get things moving back to a normal state. The clean up of an accident, death or crime is a lot to handle so call us to start the process of cleaning things up for you.  Call us and be ready to give us the address, who we can expect to meet, the situation and  insurance company and policy if you have it.  We can be on our way depending on the situation but we can not start until the scene is released from the police. Let us help you, we will take care of it so that you don't have to.

  • Who cleans up after a crime, accident or trauma? ​

    The Police, Fire Department, EMTs or the Medical Examiners Office DO NOT clean up a crime or trauma scene when they have finished. They have neither the time nor the expertise, and some are even forbidden to even refer you to a specialist in Trauma Scene Cleanup. It is up to the proprerty owner, victim or family to take on the clean up responsibility. Not an easy task at a time of tragedy and most people are not properly trained and don't have the equipment to do such a job. Most property or home owners Insurance generally covers this type of clean up so that even though it's up to the property owner to be responcible for the clean up, they don't need to actually do the clean up. Leave that to the professionals.  That's where we come in. Call EXIT and we will help you in your time of need.

  • What to Do After a Crime Is Committed?

    The longer a crime scene goes uninvestigated, the higher the risk of contamination. For the sake of justice and your own health and safety, make sure you are out of danger and immediately


    • Call the Police/Ambulance: You must call the police as soon as you realize a crime has occurred. You might also request an ambulance if there is still an injured person on the scene.
    • Cooperate with the Investigation: You must answer the investigators’ questions fully and truthfully so they can form a clear picture of what happened. If the criminal is at large, your information could help with their capture.
    • Once the situation in under control and you need help to deal with the mess left behind, it’s important that you call the right cleaning company immediately before further damage is done.
    • Hire a Crime Scene Cleanup Team: The authorities will not clean your property after they complete their investigation. They may even add to the mess with chemicals that they use their investigation such as Luminol or finger print powder. That’s when you’ll need to call EXIT Cleanup so we can take on the challenge of cleaning the property and get you back to normality as much as possible.

    Proper crime scene cleanup takes place as soon as possible after the police finish their investigation of the scene. In order to contain the damages done by fluids and/or the spreading of chemicals, it is important to have us on the scene as soon as the scene is released. If residue and fluids are neglected, the building itself can sustain further damage. Bodily fluids absorb into wood, drywall, and carpeting. If not cleaned up promptly, blood can even absorb into the subfloor, where it can remain hidden, allowing toxic black mold to proliferate as well as odors to build and spread.

  • What if I'm a First Responder or Property owner, can I get some cards to hand out?

    Of course, anytime. We appreciate the support. Police ,Fire, First Responders, or Funeral Homes, Apartments, Hotels or Property Owners or any Businesses that would like us to send some contact information such as business cards, postcards or other Exit Contact information or swag to hand out to their people so our number is on hand if needed , please send us an email and we will send it out or stop by and get you what you need.


    We value your help in handing out our information to those who need it. 


    For First Responders, (the everyday heros in our communities) people will come to you to ask you what to do next in a tragedy.  If you have our card or number on hand, you can be the one to help them conect with us to start the process of getting things on a path back to normal. Its often a terrible situation and we are here to help. Your Time is important, and you may be off to thr next emergency, thats why we are here,our job starts where yours ends.


    For Property owners whether its a hotel, apartment or simply a store with a serious bio mess in the bathroom. We are here to help you get things cleaned up fast, professionally and discreetly.  Hopefully you never need us but if you do, Keep our cards handy and pass them out to your supervisos so if the time comes, you have us in your pocket, ready to help.

  • What is the proper name for cleaning up a crime scene?

    This type of work goes by many names as there is no officially agreed upon name for this industry but it is known as: Crime scene cleanup, Crime and trauma scene clean up, Trauma and crime scene clean up, Emergency cleanup services, Biorecovery, Bio-Recovery, Forensic cleaning, Crime scene cleaning, Crime scene clean-up, Biocleaning, Bio-cleaning, Trauma and crime scene biological and infectious hazard clean up, Biohazard abatement, Biohazard mitigation, Death scene cleanup, Accident scene cleanup, And others.  Also you will find “cleanup” spelled cleanup, clean up, and clean-up. Generally, to anyone concerned, it's all an emergency cleanup.


    These terms all refer to the act of the biological cleaning at the scene of a suicide, murder/suicide, homicide, unattended death (decomp and/or human decomposition), accident, and various other situations which involved blood, body fluids, or tissue.


    Generally any situation that involves cleaning, removal and disinfection of a bio-hazardous substance.

  • Why call an Emergency cleanup company like EXIT?

    EXIT stands for EXtreme Incident & Trauma Cleanup. Between a difficult emergency situation and the real life mess that comes with it, don’t try to clean up hazardous waste on your own.  Call a cleaning professional you can depend on like Exit. We know what to do. If a violent or traumatic event in your home or business has resulted in blood loss, the last thing you need to worry about is cleaning up the mess on your own. Call EXIT, we are a professional cleanup service for residential, commercial, and government clients. When you have been through a traumatic experience, don't jeopardize your safety and others or worry about protecting yourself from a health hazard. EXIT Biohazard Cleanup is a blood and crime scene cleaner that is serving the Northshore, New Orleans and the surrounding areas in Louisiana and even close by Mississippi communities. (If needed we will even fly out to your emergency)  We are local, and we live and raise our families here.  Our team is available at all hours of the day to serve you.

  • Why is professional blood cleanup important?

    Blood isn’t just messy and unsightly; it’s also a health hazard. If you come into direct contact with blood, it can expose you to HIV, hepatitis, the flu and other dangerous pathogens. In addition, blood stains can be extremely difficult to remove and the blood and bodily fluids can get into walls and floors and become an odor problem as well as a health risk. You should never have to clean up blood yourself.  It's what we do for a living. If you have experienced an accident, crime, or other traumatic situation on your property, contact a blood and biological waste cleaning service as soon as possible. Call Exit!

  • What happens during a Blood and Biohazardous material cleanup?

    When you call an emergency biohazard cleaning service, they will first ensure that the area is blocked off. Then, all surfaces affected by blood will be thoroughly cleaned and disinfected. Any materials that have been contaminated with blood or other biological hazardous materials will be removed, cleaned and disinfected.  If there are any materials that cannot be cleaned, they will be removed from your home and disposed of in a safe and legal manner. We have been trained and comply with OSHA  Bloodborne Pathagens Standard 29 CFR 1910.1030. All of our biohazardous waste is professionally gathered, contained properly, removed and destroyed by a Medical Waste handler. The Property where the blood or other biological materials were, is cleaned or removed and the area disinfected and inspected to ensure all issues have been removed.

  • How much does Biohazard cleanup cost and Who pays?

    As far as the cost, it is hard to say. Each situation is different and filled with thousands of variables that need to be determined and understood. The cost depends on the specific circumstances: how much waste there is, how long it will take, and how many technicians will be needed for the job. When you contact EXIT our team will visit your property, examine the situation, and provide you with a free estimate for your cleanup job. We guarantee that we will beat any written estimate from any other cleanup company.



    In most cases your homeowners, business or auto insurance will pay for our service. Tenants may be responsible, but the responsibility ultimately falls to the property owner. We bill insurance companies directly or we can provide assistance in filing any claims for you. We also offer financing from our third party partners.  If a victim of a crime has no insurance then Victim Services may be in a position to authorize and help pay for our services. We accept most major credit cards as well as our financing solutions or your insurance, Let us help you,  We will find a solution for you!

  • Can anyone clean a crime scene?

    The short answer is no. I'm not saying that you cant actually clean it, Im saying you cant leagally charge someone to clean it without proper training. Why? Because it's dangerous for you and others. 


    A: OSHA’s Bloodborne Pathogen Standards; 29CFR1910.1030, states that employees must be provided with information and training prior to dealing with blood or other potentially infectious material (OPIM), including:

    • The Bloodborne Pathogen Standard
    • Epidemiology, symptoms and transmission of bloodborne diseases
    •  Your facility’s exposure control plan (most business are required to have one)
    • PPE (personal protective equipment) provided at no cost by the business
    • Information on the Hepatitis B vaccine and information on how to receive it
    • Provide a method to safely remove and/or store biohazardous waste

    Only if your business complies with these actions and 29CFR1910.1030, can you allow an employee to cleanup a trauma scene. It requires a great deal of training and experience to rid the area of any potentially dangerous issues as well as any source of biological material that may have migrated to other areas of the property. It may have run under walls, through floors, into the subfloor or concrete. it will often look like a small area to clean but often has found its way under the tiles, through the subfloor and into areas not imagined where it's a lot more material than originally thought. If not cleaned, this will decay, smell and cause more problems to an already hard situation. That's why you call EXIT.

  • Can’t I just let a regular cleaning or janitorial service clean up biohazardous waste?

    A: Only if you know that they comply with OSHA’s Bloodborne Pathogen Standard, 29CFR1910.1030 (see above). You are ultimately responsible for whom you choose to clean up a biohazardous situation and most maid services or general janitorial or cleaning services will not do this kind of cleanup or even want to show up. It's not something they are prepaired for, trained for or even can handle. That's why Exit Cleanup is here. 

  • Who cleans a Hoarding property?

    We do of course, EXIT cleanup will deal with any hoarding property. Each circumstance is different. We understand if you or a loved one is overwhelmed by a home filled with the clutter of memories and personal belongings from years of collecting. And now it's time to clean up and reorganize or remove the clutter. Let us help. We can help get the property back to normal.


    Our experienced team can handle your items carefully and will treat you with the respect and dignity you deserve. We always allow you to assist in determining what items are to be salvaged and ensure that nothing of monetary or sentimental value is accidentally disposed of.


    We can discreetly help you with your hoarding problem by removing the hazardous waste and other items that are needed. We can clean, disinfect and deodorize the belongings staying in your home and the surfaces of your home. If your property has unfortunately become contaminated with human or animal bodily fluid or remains, our technicians are properly trained to handle and remedy the situation for you.


    We can return your property back to a safe and livable condition by cleaning, disinfection and deodorization. Call EXIT to help discuss your needs. We can be discreet and as always professional to help you in your time of need.

  • What about a vehicle, such as a car, boat or plane?

    Yes, we can clean up any vehicle from any crime or accident involving blood or biological hazardous materials. Just like any property, we can clean it. Automotive and body shops are not trained to clean up this biohazardous waste and what looks very simple to clean may not be. Don't be fooled, it's often a very complex cleanup. Blood and various materials have a way of getting in and around a vehicle. Simple things such as towing the vehicle can easily cause things to migrate to other areas and if not inspected and cleaned, they will remain and cause problems. The vehicle can't be handled or sold without professional clean up. Let us help you restore things back to normal. As complex as it seems, we can handle it.

  • Can I get a job cleaning up crime scenes?

    Crime scene cleanup is inherently dangerous work and not for the faint of heart. Professional cleaners must undergo rigorous training. They learn how to use personal protection equipment properly, and they must follow strict protocols during each job. These precautions are necessary to protect themselves and the people who will be in the area afterward.



    We have very high standards and want our people to be safe and professional. If hired, you would be our company's representative so we take each new hire seriously. We invest in you with training and equipment and we value you as one of team. It's one of the most important decisions we make. That being said, if you are interested, please do not call, our phones are for emergencies. Email us and we will talk to you about the job. How much do crime scene cleaners make? We can discuss that when we talk, but its not a bad wage.  Simply email us from our contact page and we will get back to you as soon as possible. If you feel that you are polite, smart, safe and can handle these serious and unusual situations, we want to hear from you.

  • Do you offer Financing for Biohazard or Hoarding cleanup??

    Yes, other than taking most major credit cards, cash, and homeowners insurance payments when covered we now offer a third party financing partner to make sure you have every option. We are one of the only Biohazard cleaning company that offeres Financing. In most cases the homeowners Insurance pays for biohazard or crime scene cleanups. Some things that aren't covered by Insurance such as hoarding cleanup can be paid or finanaced using our partner financing. Simply call Exit and we will work with you to get you the help you need. 

Share by: